frequently asked questions
Shipping
Q:How do i ship my old jewelry to you?
A: First complete the cashforgoldclub request kit form. Within days wou will have your secure gold kit to send your items in for appraisal, Or you can send the your gold in on your own, but you will have to pay for shipping and insurance on the package.
You can ship the items to:
Innovative Technology
PO Box 811
Macomb, IL 61455
Please include your name, address, phone number and email address with the package.
Determining Value
Q: How is payment of my items determined?
A: Your payment is based on gold content (karat), weight, and the daily price of gold.
Q: I paid $750 for my ring. I should expect to get $750 from ChecknGold?
A: Retail stores mark up jewelry 5, 10 and even 20 times or more. Cashforgoldclub pays for the “melt value” of your jewelry – that is, the value of the gold itself once it has been melted down and sent to the refinery. Craftsmanship is not a consideration when assessing value of your gold.
Q: The insurance company appraised my jewelry for $1,000, so I should receive $1,000 from ChecknGold?
A: Insurance companies will appraise your jewelry based on “retail replacement value.” In other words, what will it cost to replace your jewelry if it is lost or stolen? Therefore, these appraisals do not consider the value of the gold itself and have nothing to do with payment you should expect from Cashforgoldclub.
Q: There is a stamp on my ring indicating “14K.” Is this reliable?
A: Unfortunately, not always. Although most countries require manufacturers to stamp the gold content of their jewelry, very few countries (including the US) enforce these laws or require an independent third party to evaluate the item. The stamp on your jewelry may be correct, but it is quite common to receive jewelry that is fraudulently stamped.
Q: What testing methods are used to determine purity of gold?
A: Upon receiving your gold, Cashforgoldclub appraisers will first look for a stamp on the jewelry made by the manufacturer indicating the karat. Appraisers then have three testing methods (acid/scratch test, electronic tester, and X-ray fluorescence scan) to verify the gold purity of your items.
General
Q: I put in a request for a Gold Return Pack. When can I expect to receive it?
A: Gold Return Packs will go out same day or the next business day, depending on when the request was put in. Speed is determined by the speed of mail, but Packs are often receives in as little as 1-3 days. Please Allow for up to 7-10 days.
Q: I sent my Gold Return Pack today. When can I expect to receive payment?
A: You will need to account for the time it takes for your Pack to reach Cashforgoldclub (Usually 1-3 days) then you will receive the offer via email. If you accept the offer the payment is sent out the same day as acceptance. Then usually 1-3 days for the check from Cashforgoldclub to arrive at your house to your home. Packs are appraised and the offer sent the same day it is received. We do have expediated check shipping if requested.
Q: Do you pay for Gem Stones?
A: We do not pay for gem stones or diamonds. We strictly buy precious metals.
Q: What kind of gold or jewelry will you accept?
A: If you believe there is gold in your jewelry, we will accept it. dental gold is another popular gold that we accept, along with gold coins and bullion as well.
Q: Is the gold return pack free?
A: Yes! Also shipping and insurance are prepaid up to $100. If you wish to insure your pack for additional value, the United States Post office can handle all requests.
Q: I have fine jewelry and would like some extra security in terms of packaging. Must I use my own packaging or will you supply me with extra packaging materials?
A: Our standard Gold Return Pack comes with a very heavy duty, Tyvek™ bag. While these bags will generally be enough for any item you wish to send us, if you have any concerns, please contact customer service anytime and we can assist you in determining if you need additional packaging materials.
Q: How will I know when you’ve received my gold/jewelry?
A: You can track the status of your package by going to USPS website and tracking the package. We also send an email when we receive the package and when we have appraised it.
Q: What can I do if I am not satisfied with the amount I have been paid?
A: If you are unhappy with your offer amount, reply back to the offer email and request your items be returned. Once we receive the email, we will return your gold or jewelry, no questions asked.
Q: Can I use my own packaging?
A: Yes you can. If you prefer to not have to wait to receive a Gold Return Pack from us, feel free to use your own packaging.
You can ship the items to:
Innovative Technology
PO Box 811
Macomb, IL 61455
Please include your name, address, phone number and email address with the package.
Q: Some of my old gold jewelry has diamonds, or semi-precious stones, in the settings. Do I try to remove them before sending to you, or do you return them to me?
A: Any jewelry containing diamonds or semi-precious stones will not be paid for. We recommend that you remove these stones before sending.
Still have questions? Contact Us
